1. Introductory provision

The Junction focuses on coaching, guidance and training of professionals, leaders, and teams with the aim to achieving personal, professional and/or business objectives set by the client. The Junction is registered with the Chamber of Commerce under number: 54510791. These conditions apply to every agreement (hereinafter referred to as: the “agreement”) between The Junction (hereinafter referred to as the “contractor”) and a client to which The Junction has declared these conditions applicable, insofar as these conditions have not been expressly deviated from by the parties.

​

2. Offer and agreement

An offer is valid for a maximum of 14 days, unless expressly stated otherwise. Acceptance of the offer after the stated period has no binding conditions for the contractor. Every agreement between client and contractor is concluded by mutual agreement. The contractor confirms agreements to the client by e-mail or WhatsApp. If desired, the contractor will make a written copy that the client will return signed or confirm by email before the start of the assignment. In the case of 'open registrations', approval takes place by signing the appropriate registration or registration form. Verbal agreements apply when they have been confirmed by email or WhatsApp.

​

3. Duration and termination of the agreement

The duration of the coaching process or the assignment as laid down in the agreement between the client and the contractor can be terminated or extended at any time by both parties with mutual consent.

​

The agreement automatically ends with immediate effect:

– at the end of any agreed duration of the assignment;

– by dissolving the contractor;

– by mutual consent;

– by declaration of bankruptcy or suspension of payment of the client.

​

Termination of the agreement is separate from the financial obligation that must be fulfilled. The agreement signed by the client remains in force on the understanding that the services to be provided by the contractor must be purchased within one year of the agreement. If this period is exceeded, no refund will be made for services not purchased.

​

4. Payment terms
Payment must be made within 30 days after the invoice date and/or before the first coaching session in the manner specified by the contractor in the currency in which the invoice was issued. After 30 days have elapsed after the invoice date, the client is in default. In the event of liquidation, bankruptcy, or suspension of payment of the client, the claims of the contractor and the obligations of the client towards the contractor will be immediately due and payable.In the event of late payment or failure to make payment, the client is in default and the contractor reserves the right to stop the execution of the agreement with immediate effect. From that moment on, the client also owes statutory interest on the outstanding amount. If the contractor hands over the claim for collection, the client is also obliged to pay the judicial and extrajudicial costs involved in this collection.In the event of any objections regarding the invoice, the client must notify the contractor in writing within two weeks of receiving the invoice.

5. Cancelling and rescheduling sessions and appointments
A meeting of half a day or longer (e.g. a team session, workshop or training) may be cancelled or moved free of charge up to four weeks prior to the meeting. If the client cancels up to two weeks prior to the meeting, 50% of the agreed rate will be charged. Meetings cancelled within two weeks will be charged in full. In the event of a request to reschedule for part of a day or longer within four weeks before the planned session, the contractor reserves the right to charge for reserved time. The client is obliged to pay this. Coaching sessions or appointments that are cancelled or rescheduled up to 48 hours prior to the appointment will not be charged. The contractor reserves the right to charge in full for appointments that are cancelled within 48 hours prior to the appointment. It is possible to reschedule an appointment by phone, via the what's app or by e-mail. If the client requests to reschedule the appointment within 24 hours of the appointment, the contractor reserves the right to charge the costs for the reserved time. The client is obliged to pay this. If the client does not show up for a scheduled meeting, the costs for the meeting will be charged and the client is obliged to pay this. The contractor has the right to reschedule or cancel agreements if it cannot properly execute the agreement. The contractor has the right to refuse a client and cancel coaching, training or workshops, without giving reasons. The contractor will confirm the cancellation or refusal by e-mail and in that case will refund 100% of the amount paid up to that point by the client, thus terminating the agreement without any further obligations or claims on either side.

6. Execution of the agreement
The contractor will execute the agreement to the best of its knowledge and ability. The contractor has an obligation of best efforts regarding the execution of the agreement and can therefore not be held liable based on an obligation to achieve results. If and insofar as proper execution of the agreement requires this, the contractor has the right to have certain work carried out by third parties. The client ensures that all information that the contractor indicates is necessary or of which the client should reasonably understand that it is necessary for the execution of the agreement, is provided to the contractor in a timely manner. If the information required for the execution of the agreement has not been provided to the contractor in a timely manner, the contractor has the right to suspend the execution of the agreement and/or to charge the client for the additional costs resulting from the delay in accordance with the usual rates.

7. Confidentiality
The ICF code of ethics applies to this agreement. Both parties are obliged to maintain confidentiality of everything discussed during or in the context of the coaching sessions and training. In the event of termination of an agreement, for whatever reason, the confidentiality obligations will remain in force. The obligation of confidentiality may be deviated from if clear agreements have been made, with mutual consent. In the event of imminent danger to both the client and the contractor or society, the contractor has the right to break the confidentiality and inform the competent and appropriate authorities. If the law or a competent authority requests disclosure of data that falls under secrecy and confidential information, and the contractor cannot rely on the right of non-disclosure, the contractor is obliged to comply with this request without being obliged to compensation or damages. By confirming the agreement and these general terms and conditions, the client gives permission to use name and address details and telephone number for recording in the contractor's customer file for administration purposes and the e-mail address for communications.

8. Intellectual Property
The ICF code of ethics applies to this agreement. Both parties are obliged to maintain confidentiality of everything discussed during or in the context of the coaching sessions and training. In the event of termination of an agreement, for whatever reason, the confidentiality obligations will remain in force. The obligation of confidentiality may be deviated from if clear agreements have been made, with mutual consent. In the event of imminent danger to both the client and the contractor or society, the contractor has the right to break the confidentiality and inform the competent and appropriate authorities. If the law or a competent authority requests disclosure of data that falls under secrecy and confidential information, and the contractor cannot rely on the right of non-disclosure, the contractor is obliged to comply with this request without being obliged to compensation or damages. By confirming the agreement and these general terms and conditions, the client gives permission to use name and address details and telephone number for recording in the contractor's customer file for administration purposes and the e-mail address for communications.

9. Liability
The contractor's liability for damage is limited to the additional costs that the client must incur because someone else has to complete the unfinished assignment. However, the contractor is never liable for delays in the performance of the agreed services. Any liability for business damage is furthermore expressly excluded. The contractor is not liable for direct or indirect damage suffered by the client as a result of actions or decisions taken as a result of or during a coaching process, training or consultancy assignment. The Client remains responsible at all times for all choices made.

10. Complaints procedure

If the client or participant submits a complaint, he will receive a response as soon as possible and within reason. The contractor will of course make every effort to solve the problem together with the client. If this does not work, an independent third party will be called in. That third party can be a jointly selected mediator. The third party's decision is then binding. Complaints are registered and kept for three years. In the event of disputes, Dutch law applies to all agreements and legal acts between the client and the contractor.